1. Conventional and Islamic Banks / Conventional and Islamic Digital Banks
| No | Document List |
|---|---|
| 1 | Decision letter from the Financial Service Provider OR If no decision, your first complaint filed with the Financial Service Provider |
| 2 | A copy of identification card (IC) / passport |
| 3 | A copy of the police report (if applicable) |
| 4 | A copy of the relevant bank statement(s) (if applicable) |
| 5 | Permitted Disclosure Form (Mandatory) (download here) Please complete this form and upload it to the portal. |
| 6 | Third Party Authorisation Letter (if a representative is lodging the complaint on your behalf) (download here) Please complete this letter and upload it to the portal. |
| 7 | If your dispute is related to the mis-selling of products, please complete and submit the Mis-selling Questionnaire (download here) Please complete this form and upload it to the portal. |
| 8 | Copies of any other documents that may be relevant to your dispute |